Return Policy

Return Policy:

We want you to be completely satisfied with your purchase from L'Rosace. If you receive a defective product, we are here to help. Please review our return policy below:

We accept returns for defective products only.
To initiate a return for a defective product, please contact our customer service team at +852 67522567 within 7 days of receiving your order.
Please provide your order number, a description of the defect, and any relevant photos to help us assess the issue.
Once your return is approved, we will provide instructions on how to return the defective product.
Returns must be in their original packaging and in unused condition.
Please note that we do not accept exchanges.
If you have any questions or concerns regarding our return policy, please feel free to contact us. Thank you for shopping with L'Rosace.